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J. Neal Richter

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Mining user session data to facilitate user interaction with a customer service knowledge base in RightNow Web

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Note: Links lead to the DBLP on the Web.

J. Neal Richter

1 Doug Warner , J. Neal Richter, Stephen D. Durbin , Bikramjit Banerjee : Mining user session data to facilitate user interaction with a customer service knowledge base in RightNow Web. KDD 2001 : 467-472




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