Workflow Management in Electronic Commerce. Paul W. P. J. Grefen   View Paper (PDF)   Return to Conference Tutorials Abstract In electronic commerce scenarios, effectiveness and efficiency of business process execution are of paramount importance for business success. Even more than in traditional commerce scenarios, they determine the chances of survival of organizations in fast moving, highly competitive electronic markets. To obtain the required levels of effectiveness and efficiency, well-structured automated business process support is required. For typical business-to-consumer (B2C) electronic commerce, process support is usually of an intra-organizational nature. For business-to-business (B2B) electronic commerce, however, process support across organizational boundaries is often required as the basis for virtual enterprises. DiSC'03 © 2003 Association for Computing Machinery